FAQ’S
Student Life & Accommodation
What is the accommodation like?
All students stay in modern, single en-suite accommodation within a secure, university-style residence. Rooms are comfortable, private, and designed to give students a real taste of university living. Pastoral staff are on-site 24/7 for support and supervision.
How do you manage student wellbeing and welfare on the Sapphire programmes?
Yes, student safety and wellbeing are our top priorities. We maintain a high staff-to-student ratio and have dedicated Sapphire staff living on site to ensure round-the-clock care, guidance, and pastoral support.
Additionally, we have procedures and policies in place to ensure that our trained and dedicated staff can confidently create a safe and happy learning environment and deal with any challenges which may occur.
Can Students Use Their Phones?
Yes – phones are allowed, but we expect them to be put away during any academic input time, such as seminars and workshops.
Travel, Visas & Arrivals
What Happens on Arrival Day?
Students are welcomed by the Sapphire team on-site and guided through the check-in process. They’ll take part in ice-breaker activities and group introductions to help them settle in, make connections, and feel part of the Sapphire community from day one. Families receive a confirmation message once students have arrived safely.
Do Students Need a Visa?
We are happy to provide guidance and support to help families and agents understand any visa requirements and access the right documentation.
What About Travel Arrangements To and From the Airport?
We can offer a meet-and-greet airport transfer service if requested. This includes collection from major UK airports and drop-off at the course location. Details will be shared in advance of arrival.
What Transfer Fees Are Involved?
| Category | Sapphire Education Offer | Notes |
| Airports Covered | London Heathrow (LHR) | If arriving into Gatwick, Stansted or Luton, a private transfer can be arranged at an additional cost |
| Transfer Type | Shared transfer for Sunday arrival / Saturday departure windows (additional cost applies) | Students travel with peers on shared transport, accompanied by Sapphire staff from arrivals to campus. |
| Transfer Window | Arrival: Sunday 09:00–17:00 Departure: Saturday 09:00–17:00 Max 2-hour wait time with Sapphire staff | Students are met at arrivals, grouped with others within 2 hours of landing, and transferred to the centre in small groups |
| Private Option | Bath: £230 one way / £430 return | Prices apply to London Heathrow. For Gatwick, Stansted or Luton, please contact us for a quote |
| UM Support | Full support: £75 per journey | UM students are met at arrivals and escorted through all required steps |
| Out-of-Window | Private or shared transfer available on request (additional cost applies) | If timings align with other students, we may be able to arrange a shared transfer to reduce cost. Contact us and we’ll do our best to accommodate |
Booking, Payments & Policies
Can Agents Book on Behalf of Families?
Yes. We work closely with trusted educational agents around the world who support families through the application, payment, and visa process. We provide clear communication and full support throughout the enrolment journey.
What If I am Booking Independently?
Our admissions team is here to help you with any questions, from course selection to payment plans and supporting documents. If you’re applying without an agent, we’ll guide you through each step so you feel confident and informed.
How Do Payments Work?
After your place is confirmed, you’ll receive a detailed invoice with payment options. We offer secure card and bank transfer payments, and can arrange payment in instalments if needed.