Frequently Asked Questions
for Agents

As a Sapphire partner, you receive:

• Fast 48-hour turnaround on eligibility checks
• Dedicated agent account manager with single point of contact
• Commission rates starting at 15% with volume incentives
• Complete marketing assets including sales decks, brochures, and imagery
• Parent-ready FAQs and support materials
• Transparent payment terms and monthly commission statements

Our commission structure is designed to reward partnership volume:

• Starting rate: 20% of course fees
• 4th student: 22.5% commission
• 5+ students: 20% commission
• Payments are processed within 14 days of student fee payment

The Sapphire Partner Advantage also offers flexible pricing approaches for different market situations, allowing you to maintain competitive pricing while protecting your margins.

We provide eligibility decisions within 48 hours of submission. Simply submit the student's academic background and English language level, and we'll confirm their place with clear next steps for the family. This quick turnaround helps you close placements faster and reduces parent anxiety.

English requirements vary by age group:

• Ages 12-14 (Future Scholars): B1 level
• Ages 14-18: B2 level

We offer a 20-25 minute online assessment to determine proficiency if students don't have formal certificates. The assessment focuses on practical communication skills rather than academic testing.

We offer premium programmes in two UK locations:

• Oxford - New College: Business, Entrepreneurship & Start-Up; Psychology, Marketing & Leadership; Medicine, Health & Innovation
• Bath - University of Bath: Computer Science, AI & Machine Learning; Engineering, Design & Sustainability

Both locations offer Future Scholars programmes for ages 12-14. All programmes run for 2 weeks (13 nights) with over 20 hours of subject tuition per week.

We provide comprehensive visa support including:

• Official invitation letters upon booking confirmation
• Compliance checklists for required documentation
• Guidance on Standard Visitor visa applications
• Support letters for parents travelling with students

Many nationalities can enter the UK as a Standard Visitor for short courses. We guide agents through the specific requirements based on each student's nationality.

We coordinate transfers for every cohort:

• Designated arrival/departure days with chaperone service from London Heathrow (LHR)
• Staff meet students at arrivals and accompany them to campus
• Detailed travel guidance packs sent to families upon booking
• 24/7 emergency contact line during travel periods

Transfer costs can be included in the package or arranged separately based on your market's preferences.

We supply a complete partner marketing kit including:

• Branded sales decks and presentations
• Programme brochures for all courses
• High-quality imagery and video content
• Parent-ready FAQs and information sheets
• Customisable promotional materials
• Regular updates on availability and new programmes

Student safety and welfare is our priority:

• Secure university halls of residence with key card access
• 1:8-10 staff ratio with 24/7 pastoral care teams
• Residential staff in the same accommodation blocks
• All staff background-checked and trained in safeguarding
• Weekly progress notes and wellbeing check-ins for parents

Both Oxford and Bath locations offer gated access with on-site security.

Our streamlined process ensures quick confirmations:

• Submit student details for eligibility check (48 hours)
• Receive placement offer with commission details
• Family pays deposit to secure place
• Balance due 8 weeks before programme start
• Commission paid within 14 days of fee receipt

We provide clear documentation at each step and support agents with payment tracking and parent communications.

Our cancellation policy is designed to be fair while protecting commitments:

• Cancellation up to 8 weeks before: Full refund minus deposit
• Cancellation 4-8 weeks before: 50% refund
• Cancellation less than 4 weeks: No refund
• Travel insurance strongly recommended for all students

In exceptional circumstances, we work with agents and families to find alternative solutions including date transfers where possible.

Becoming a partner is simple:

• Complete the agent enquiry form on our website
• Schedule a call with our partnerships team
• Submit your agency documentation for review
• Sign the partner agreement
• Receive your welcome pack with marketing materials

The entire process typically takes 5-7 working days. Once approved, you'll have access to our booking portal, dedicated support, and can start submitting students immediately.

We believe in transparent, proactive communication:

• Dedicated account manager as single point of contact
• Monthly commission statements with detailed breakdowns
• Real-time availability updates for all programmes
• Weekly student progress reports during programmes
• Priority support for urgent enquiries

We also provide regular market insights and updates to help you maximise your recruitment success.